Subject: Green Glue Noiseproofing Compound Freezing Issue and Installation Guidelines
Dear Valued Customers,
During the inclement winter season, we occasionally receive inquiries from our esteemed customers regarding the freezing of their Green Glue product. Freezing can occur due to various factors, with the primary one being exposure to cold, non-insulated environments, or during transportation in the midst of winter. We would like to reassure our customers that Saint-Gobain has taken proactive steps to address this concern by adjusting the formula to mitigate freezing-related issues.
In light of this, we would like to emphasize several critical points pertaining to the Green Glue Noiseproofing Compound, the freezing issue, and its installation:
1. **Optimal Application Temperature:** The product must be applied under controlled temperature conditions, ideally within the range of 65°F to 85°F (18°C to 30°C).
2. **Frozen Product Handling:** In the event that the product has frozen, we recommend the following procedures:
a. Set aside the frozen product in a conditioned space to facilitate thawing.
b. Never store the product in cold environments such as unfinished basements, garages, or outdoors where temperatures may dip below 60°F (15°C).
c. Please note that both the Green Glue Noiseproofing Compound and Sealant are designed to withstand freeze/thaw cycles without any adverse effects.
3. **Thawing Instructions:** When thawing Green Glue Tubes, it is essential to place the tubes with the nozzle side down. This practice helps prevent potential leakage resulting from damaged tube plungers.
4. **Product Dispensing:** Once the product has thawed completely, it should readily dispense from the tubes or pail. If dispensing proves sluggish, kindly refrain from use and allow additional time for the thawing process to conclude.
5. **Limitations:** It is essential to note that the Green Glue Noiseproofing Compound is not intended for exterior applications. During the winter months, installing the product in an unconditioned space is not advisable, as it may compromise the compound’s damping effectiveness in extremely cold or hot temperatures. Always adhere to the manufacturer’s instructions to maintain the ideal installation temperatures.
We value your trust in our products and are committed to providing guidance to ensure the optimal performance of the Green Glue Noiseproofing Compound, even in adverse weather conditions. Should you have any further inquiries or require additional assistance, please do not hesitate to reach out to our dedicated customer support team.
Thank you for choosing Green Glue, and we appreciate your continued partnership.
Sincerely,
[Your Company Name]
[Your Contact Information]